FAQs
📦 Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Shipping times vary by location, but most customers receive their orders within 5–10 business days.
Do you ship internationally?
Yes, we ship to selected international destinations. Shipping rates and delivery times are shown at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking link by email. You can also track your order from your account page.
🧴 Products (Skincare & Supplements)
Are your products safe to use?
Yes. All our products are sourced from trusted suppliers and are made to meet quality and safety standards. However, individual reactions may vary.
Are your skincare products suitable for all skin types?
Most of our products are formulated for multiple skin types. We recommend checking the product description and ingredients before use.
Can I use multiple body care products together?
Some body care products can be combined, but we advise reading each product’s instructions carefully. If you’re unsure, consult a healthcare professional.
Are your supplements FDA approved?
Our supplements are manufactured in facilities that follow FDA guidelines. Note that supplements are not intended to diagnose, treat, cure, or prevent any disease.
💳 Payments & Discounts
What payment methods do you accept?
We accept major credit/debit cards and other secure payment options available at checkout.
How do I use a discount code?
Enter your discount code at checkout before completing payment. Only one code can be used per order.
Why didn’t my discount work?
Discounts may have minimum purchase requirements or expiration dates. Please review the offer details or contact support.
🔄 Returns & Refunds
Do you accept returns?
Yes. We accept returns on unopened and unused items within 14 days of delivery.
How do I request a return or refund?
Contact our support team with your order number and reason for return. We’ll guide you through the process.
Are shipping fees refundable?
Shipping fees are non-refundable unless the return is due to an error on our part.
📞 Support & Account
How can I contact customer support?
You can reach us via live chat or email. We typically respond within 24 hours.
Do I need an account to place an order?
No. You can check out as a guest, but creating an account lets you track orders faster and receive exclusive offers.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us immediately. Once shipped, changes or cancellations may not be possible.
⚠️ Important Disclaimer
Medical Disclaimer
Our supplements and skincare products are not intended to replace professional medical advice. Always consult a qualified healthcare provider if you have concerns or existing conditions.