RETURN AND REFUND POLICY

Our Commitment

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

30-Day Return Window

You have 30 days from the date of delivery to return products for a refund or exchange.

Return Eligibility

Products We Accept for Return:

 Unopened Products: Must be in original, sealed packaging
 Defective Products: Manufacturing defects or damage during shipping
 Wrong Product Sent: We sent the incorrect item
 Never Arrived: Product lost in transit (contact us within 30 days of expected delivery)

Products We CANNOT Accept:

 Opened Products: Due to health and safety regulations, we cannot accept returns of opened supplements or skincare products
 Products Without Original Packaging: Must include all original packaging and materials
 Products Past 30 Days: Returns must be initiated within 30 days of delivery
 Final Sale Items: Clearly marked items on final sale are not returnable

Exception: If a product is defective or causes an adverse reaction, contact us immediately even if opened.

How to Initiate a Return

Step 1: Contact Us

Email: support@holeeshop.com (update with actual email)
Subject: Return Request - Order #[Your Order Number]

Provide:

• Order number
• Product(s) you wish to return
• Reason for return
• Photos (if defective or damaged)

Step 2: Wait for Authorization

We will respond within 1-2 business days with:

• Return authorization
• Return shipping address
• Return instructions

Do not send products back without authorization.

Step 3: Pack and Ship

• Pack product securely in original packaging
• Include a copy of your order confirmation or packing slip
• Use a trackable shipping method
• Keep your tracking number

Step 4: We Process Your Return

• We inspect returned products within 2-3 business days of receipt
• Refund or exchange processed within 5-7 business days

Return Shipping Costs

You Pay Return Shipping If:

• You changed your mind
• You ordered the wrong product
• You no longer want the product

We Pay Return Shipping If:

• Product is defective or damaged
• We sent the wrong product
• Product did not match description

How We Reimburse: We'll provide a prepaid return label or refund your shipping costs after we receive the return.

Refund Process

Refund Timeline

• Inspection: 2-3 business days after we receive your return
• Refund Processing: 5-7 business days
• Bank Processing: 3-10 business days (depends on your bank)

Total timeline: 10-20 business days from when we receive your return

Refund Method

• Refunds are issued to the original payment method
• You will receive the product price (minus original shipping, unless product was defective)
• If you used a discount code, refund reflects discounted price paid

Partial Refunds

We may issue partial refunds for:

• Products returned after 30 days (at our discretion)
• Products not in original condition or missing parts (not due to our error)
• Products damaged due to customer misuse

Exchanges

We offer exchanges for:

• Different product variant (size, scent, etc.)
• Different product entirely

Exchange Process:

1. Contact us to request an exchange
2. Return original product following return process
3. We'll send replacement product once we receive your return
4. If replacement costs more, you pay the difference
5. If replacement costs less, we refund the difference

Defective or Damaged Products

If you receive a defective or damaged product:

1. Contact us immediately (within 7 days of delivery preferred)
2. Provide photos of the damage or defect
3. We'll arrange a free replacement or full refund (including shipping)
4. You may not need to return the defective product (we'll decide case-by-case)

Lost or Stolen Packages

Our Responsibility Ends at Delivery

Once the carrier confirms delivery, we are not responsible for lost or stolen packages.

What We Recommend:

• Use a secure delivery location
• Require signature confirmation (available at checkout)
• Track your package closely

If Package Shows Delivered But You Didn't Receive It:

1. Check with neighbors, building management, or household members
2. Contact the shipping carrier to file a claim
3. Contact us - we'll help investigate and may offer a one-time courtesy replacement (at our discretion)

Order Cancellations

Before Shipment

Contact us immediately at support@holeeshop.com. We'll cancel and fully refund if the order hasn't shipped.

After Shipment

Once shipped, you must follow the standard return process.

International Returns

International customers are responsible for:

• Return shipping costs
• Any customs fees or duties on returned items

We recommend using a trackable shipping method.

Product Recalls

If we issue a product recall:

• We will contact affected customers immediately
• Full refunds provided (including shipping)
• Prepaid return label provided

Warranty

Satisfaction Guarantee

If you're not satisfied with your purchase within 30 days, return it following our policy.

Product Defects

We warrant that products are free from manufacturing defects. If you receive a defective product, we'll replace it or provide a full refund.

No Other Warranties: Except as stated above, products are sold "as is" without warranties of any kind.

Contact Us for Returns

Email: support@holeeshop.com (update with actual email)
Response Time: Within 1-2 business days
Phone: [Your phone number] (if you have one)

Business Address:
Holee Shop
[Your Street Address]
[City, State, ZIP Code]
[Country]

Exceptions and Special Circumstances

We understand that situations vary. If you have special circumstances (medical issues, extenuating situations), please contact us. We'll do our best to find a reasonable solution.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated date. The policy in effect at the time of your purchase applies to your order.